Blog post1 Mar 2018 How to provide a seamless shopping experience Imagine this: you’re looking for a new home appliance. You research the product on your smartphone on the bus home from work, before checking the… Learn more
Blog post27 Dec 2017 Start the new year with a bang (and a text message) Post-Christmas sales are a significant opportunity to boost revenues after the holidays. Discover four ways SMS can make the season even better. The fallout from Christmas can often leave people… Learn more
Blog post20 Dec 2017 Give your customers the gift of SMS this holiday season The holiday season can be stressful for shoppers and frantic for retailers. Here are five ways you can spread some festive cheer with SMS. The holiday season: full of happiness,… Learn more
Blog post3 Dec 2017 SMS is 25 years old today – find out why it’s still going strong SMS is the most successful communications platform of all time, connecting billions of people worldwide. Now SMS is 25 years old, we look back at its origins, and the developments… Learn more
Blog post24 Nov 2017 5 ways SMS can trim costs and still improve your CX When budgets get tight, CX often takes back seat. But there are five ways text messaging can put CX up front, driving – and still save you a stack of… Learn more
Blog post30 Oct 2017 SMS is fantastic for CX – here’s 3 reasons why At OpenMarket, we’re convinced that SMS is a fantastic channel for delivering great CX. Here are three ways SMS can help you rock your customer’s world. Take a moment to… Learn more
Blog post24 Oct 2017 6 ways text messaging beats email Email was once the golden child of customer communications – fast, reliable and cheap; brands thought they had it all. But things are changing. Here’s six ways SMS beats email.… Learn more
Blog post16 Oct 2017 Delight your customers with dull business processes – yes, really Any professional services firm can provide a great client experience at moments of success. But it’s the tough and boring moments where real relationships are built. Learn more
Blog post12 Oct 2017 3 brands nailing CX with text messaging Customer experience is the new brand differentiator – but it doesn’t have to mean a huge investment. Here are three brands who are nailing CX with low-cost text messaging. What… Learn more