Blog post10 Oct 2017 Why Travel Customer Experience Is All About Timing In the travel industry, keeping customers happy is everything. But sometimes all it takes is the right message, at the right time. Learn more
Blog post5 Oct 2017 RCS: The new interaction channel that’s set to eclipse the app Mobile apps were once seen as a great way to engage customers – but consumers are falling out of love with the app experience. RCS promises an exciting, low-cost alternative… Learn more
Blog post25 Sep 2017 Real Time Marketing Philips recipe for communication to drive engagement and loyalty. Learn more
Blog post21 Sep 2017 RCS: 5 inspirational ways to deliver empathetic interactions to your customers RCS is coming soon, and it’s set to transform your customer communications. Here are five ways you can use RCS in your customer engagement strategy. Imagine making your way to… Learn more
Blog post8 Sep 2017 RCS: The new way to deliver empathetic interactions You know the power of text messaging to engage customers. Now, Rich Communication Services (RCS) makes it even easier to surprise and delight your customers in real time. Picture this:… Learn more
Blog post2 Sep 2017 Payment Failure: Why text is the right channel for difficult messages When you need to get in touch with your customers to be there, be useful and be responsive – in time pressured situations – text messaging is a much better… Learn more
Blog post1 Sep 2017 The GDPR is a customer experience opportunity. Here’s why. Most people don’t think of customer experience when they think of the ways the GDPR will affect their business. Instead, they think about the huge fines their business might face… Learn more
Blog post31 Aug 2017 GDPR: why nailing communications is a must for compliance GDPR means you’ll need to interact with your customers in ways you’ve never had to before. For a start, you’ll need to respond to their requests to access, erase or… Learn more
Blog post24 Aug 2017 Using text to make customer experience less chaotic When you need to get in touch with your customers to be there, be useful and be responsive, text messaging is a better channel than either email or voice. In… Learn more