Improving customer experience | KFC India

How KFC India built a customer feedback loop and nailed their customer experience.

KFC India don’t just want to deliver food – they also want to deliver exceptional customer experiences.

That’s why they developed a custom SMS workflow to enhance the customer journey – and gather feedback at the end of it, so they can keep on getting better.

Read our case study to find out how:

  • They’ve increased their feedback rate by 250%
  • They’re proactively tackling negative experiences
  • They’re getting more positive reviews than ever

Get the low-down on how SMS is helping KFC deliver on all fronts.

Download the case study

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