Unsure whether millennials want texts from you? Don’t worry, we ran a study on that, and with a decent sample size — 500 people aged between 18 to 34. We found that:
- 83% of millennials would rather text message your business than call a customer service helpline.
- They don’t want you to contact them via social media channels like Twitter or Facebook, currently.
- Texting is the number 1 preferred channel for notifications, beating both email and voice.
- Yet a fifth of respondents had never received a text from a business.
So as the infographic shows, millennials are way more keen to get a text from you than you might already think.