SMS and AI: Goodbye to the ‘Don’t call us, we’ll call you’ era
Some businesses will do anything to avoid unsolicited communications from customers. They’ll hide phone numbers on websites, tell customers to email instead, and inform them…Learn more
A disastrous chapter in the history of customer service is ending – thanks to the marriage of natural language processing (NLP) and text messaging.
AI-powered mobile messaging blog series: post 2 of 3
Conversation has driven sales since the dawn of trade – from the market stall owner recommending his wares, to a retail brand answering customer requests…Learn more
An update on shared short codes and the launch of US A2P 10 DLC (10 Digit Long Codes). Guess what? Things have changed a lot…Learn more
Now every business can enjoy better, richer, more empathetic interactions with customersLearn more