Get paid on time
Everyone has their smartphone with them nearly all the time. SMS bill reminders will almost always get opened – within minutes. This means your company is more likely to get paid on time.
Payment recovery costs are expenses you can live without. SMS is the best way to remind customers of commitments as it’s direct and unavoidable.
Build customer loyalty
People appreciate simple reminders and efficient communications that make their bust, media-saturated lives easier.
Schedule payment reminders
Connect your mobile messaging platform to your back-end systems and reminders will be triggered at precise times – for example two days before payment is due – without the need for manual intervention.
Be sure to follow up
No response? Follow bill reminders with texts that set out the next steps for late payments or no payments. Text a ‘thank you’ to customers who settle their accounts.
Enable immediate resolution
Include a link to your payment gateway to make it easy for customers to resolve outstanding payments. Then set their minds at rest with an SMS that confirms you’ve received their payment.
Bill reminders can only be sent when consumers have opted in to receive them.
17% of customers respond to a text alert by resolving overdrawn accounts within an hour. 54% respond within a day. (FCA)
Stronger customer relationships.
83% of consumers say mobile messaging is a useful channel for billing and payments.
Test and revise
Don’t bombard customers with reminders. Test the most appropriate intervals, track when you get the most click throughs and optimize accordingly.
Leave helpful links when possible. For example: For example: ‘Hi, your payment to LoanaCari is due on Thursday. To view your account log in to loanacari.org/bill’.
Look for easy integration with your CRM
Make it easy for customer service staff to design, schedule and send alerts at scale. A user-friendly platform, portfolio of solutions and expert professional services help you do just that.
Make sure customers receive your critical SMS alerts within seconds, in the right time zone. At OpenMarket, our systems are up and running 99.99% of the time – something few providers can match.
Avoid grey routes
Beware of significantly lower per-message prices. Carriers who offer these deals may be relying on grey routes that leave your messages vulnerable to delay, loss and interception.
Ensure the coverage you need
Choose an SMS provider with a trusted carrier network – one that knows local markets and can navigate carrier rules and regulations.
How we can help
A library of ready-to-launch campaigns
A low-code drag-and-drop campaign builder
Data visualizations and in-depth reporting