Do I Need a Bot?

Oct 21, 2016


Bots are hot!  Just about everywhere we are seeing stories about Alexa or Cortana, or a host of other brilliant natural language, AI-thinking, know-it-all bots.  Actual business use cases are starting to trickle …

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The Next Goal: Improving Chat Bot and SMS User Experience

Oct 20, 2016

Now that chat bots and SMS interfaces are maturing, the focus among industry players and their customers is enhancing user experience (UX). Thankfully, improving UX in these communication mediums is far easier and more flexible …

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The Many Uses of SMS at Each Step of the Traveler Experience

Oct 13, 2016

Few industries are as progressive and modernized as the travel industry. From airline companies to hotels and restaurants, thousands of businesses are quick to adopt new marketing and communications strategies. This certainly holds true when …

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Smartphone Addiction and How Retailers are Leveraging It for Profit

Oct 6, 2016

Cell phones and smartphones are so ubiquitous in today’s society, we often forget that just a couple decades ago we lived in a world where very few mobile devices existed. Somehow, in just 10 …

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My 10 Years at OpenMarket (by Laura Wilson)

Oct 5, 2016

I started at OpenMarket over 10 years ago on March 30, 2006 as a fresh-faced college graduate with nothing to lose. If I’m being honest, I was more interested in coordinating my weekend plans than …

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