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SMS and AI: Goodbye to the ‘Don’t call us, we’ll call you’ era

A disastrous chapter in the history of customer service is ending – thanks to the marriage of natural language processing (NLP) and text messaging

Natural language processing (NLP) is coming to SMS, RCS and MMS messaging inboxes – making interactions more efficient and empathetic

As Pride Month comes to a close we reflect on the importance of living up to the sentiment all year round.

An update on shared short codes and the launch of US A2P 10 DLC (10 Digit Long Codes). Guess what? Things have changed a lot…

If the thought of transferring your short codes to a new messaging provider feels a bit daunting, you’re not alone.

What the rise of multichannel means for text

The latest Q&A with everything you need to know about the imminent launch of US A2P 10 DLC (10 Digit Long Code) for A2P (Application-to-Person)…

Now every business can enjoy better, richer, more empathetic interactions with customers

Mobile messaging is changing fast – here’s how to choose the right channel for your organization.