More Examples of How SMS Can Help Businesses Improve Customer Experience WHILE Lowering Costs

Jan 3, 2017

My colleague, Andy Shirey, has written a few blog posts about the many benefits that businesses realize from leveraging SMS to engage with their customers – “Save Over $6M per Month with SMS and Your …

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How You Can Connect with Guests Using SMS

Nov 17, 2016

Next time you’re in a crowded place, take a look around. You’ll see dozens of people with their heads down, eyes focused on mobile devices, with thumbs tapping away at little screens. What are they …

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The Next Goal: Improving Chat Bot and SMS User Experience

Oct 20, 2016

Now that chat bots and SMS interfaces are maturing, the focus among industry players and their customers is enhancing user experience (UX). Thankfully, improving UX in these communication mediums is far easier and more flexible …

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The Many Uses of SMS at Each Step of the Traveler Experience

Oct 13, 2016

Few industries are as progressive and modernized as the travel industry. From airline companies to hotels and restaurants, thousands of businesses are quick to adopt new marketing and communications strategies. This certainly holds true when …

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New Infographic: How Travel and Hospitality Companies Can Use SMS to Better Engage Their Guests

Aug 8, 2016

In a recent partnership with research firm Phocuswright—the authority when it comes to the hospitality and travel business, we’ve created an infographic that reveals the benefits that SMS can bring to the industry and travelers alike.

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