Deliver empathy at scale
Video-rich, interactive, branded rich messaging gives you an easy, engaging, trustworthy way to verify suspicious payments with your customers wherever they are in the world.
Make it simple
Interactive features like action buttons make your customers’ lives easier. Instead of typing out a reply, they can simply tap to confirm or deny a payment.
Rich messaging delivers app-like experiences to your customers’ smartphones – and a smart messaging workflow will roll back to SMS where necessary, to ensure your messages reach everyone in the right format.
With the right messaging platform, you can use an API to integrate rich, branded two-way mobile messaging into your fraud alert process.
Reach them fast
When a suspicious transaction occurs, you can check in with your customer via an automated rich message. They can then confirm if the payment is legitimate or fraudulent with a quick tap.
An important part of multichannel orchestration is the ability to sense what kind of device you’re delivering to and to roll back to SMS when rich messaging isn’t supported.
If your mobile message doesn’t get a response, schedule a follow-up call within a set timeframe. 98% of mobile messages are read – most within seconds – so this isn’t likely to be a common occurrence.
A financial institution we worked with saw a 35% reduction in overall fraud losses after implementing mobile messaging checks.
80% of finance brands said rich mobile messaging is likely to take business messaging to the next level.
Customers enjoy the rich messaging experience: 82% of surveyed consumers said they would prefer RCS messaging capabilities over traditional SMS interactions.
Rich, branded messaging wins trust: 79% of people said they’d feel safer interacting with a business that had company branding in its texts and as its sender ID.
A smart messaging workflow lets you roll back to SMS when your customers don’t have phones compatible with RCS or Apple Business Chat. This means you can reach everyone with the richest available messaging format.
Your messaging workflows must comply with industry and national data-security regulations. You should be able to trust that your messaging partner’s got your back.
How we can help
A library of ready-to-launch campaigns
A low-code drag-and-drop campaign builder
Automatic mobile channel orchestration
Data visualizations and in-depth reporting