Get ready for the main event
Rich messaging gives your customers a branded, app-like experience without the need for an app download. They can choose dates, purchase tickets and select their seats. All with just a few taps.
Keep the experience going
Share multimedia content with event attendees: a promo video to hype the concert or the game, a stadium map so they can find their seats, and the chance to pre-order drinks for half-time.
Reach their inboxes
Rich messaging delivers interactive content right to your customers’ messaging inboxes. And the right messaging solutions provider ensures your messages automatically roll back to SMS when your customers don’t have phones compatible with RCS or Apple Business Chat.
Use your messaging platform to create a custom-made workflow or pick from a library of ready-made messaging workflows. Then schedule automated alerts for key moments in the event journey.
Text for tickets
Customers can purchase tickets via rich messaging without even leaving the message thread – or you can kick-start a messaging workflow once they’ve purchased online and opted in.
Schedule your workflow to share messages that keep customers engaged in the run-up to the event. Share promo videos and gifs, maps and venue information, and pre-purchase offers on drinks, food and merchandise
Keep them coming back
After an event (or even during) you can offer advance tickets to the next one. Use an interactive calendar so customers can select dates and times – and offer discounts like early-bird tickets and refer-a-friend offers.
79% of businesses believe rich mobile messaging with video, images and app-like features will take their mobile messaging to the next level.
Rich messaging will enable you to chat with customers at scale – one survey found that 89% of businesses are interested in using RCS for conversational interactions with their customers.
Customers prefer it: 82% of surveyed consumers said they would prefer RCS messaging capabilities over traditional SMS interactions.
Fight ticket fraud: 79% of people said they’d feel safer interacting with a business that had company branding in its texts and as its sender ID.
The right messaging solutions provider ensures your messages automatically roll back to SMS when your customers don’t have phones compatible with RCS or Apple Business Chat. This means you can reach everyone with the richest available messaging format.
Rich messaging is a great way to make customer feedback easy. Instead of having to speak to an agent or text a reply, they can simply hit an action button or tap a star rating after the event. This is priceless information to help you improve the quality of your events and your messaging workflows.
How we can help
A library of ready-to-launch campaigns
A low-code drag-and-drop campaign builder
Automatic mobile channel orchestration
Data visualizations and in-depth reporting